SALTWATER FISH & MARINE INVERTEBRATES

Bring home the reef.

Overnight delivery. Live-arrival coverage.

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Overnight shippingFree shipping $169+ · $12.50 packaging applies Live-arrival coverageCovered through the day it arrives Customer supportCall 323-536-2356

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BEFORE YOUR FISH ARRIVE

Shipping & live arrival, clearly explained.

Your livestock is covered through the day it arrives. Same-day email and photos required. Customer support: 323-536-2356.

View claim requirements

We guarantee live arrival, including shipping issues that impair the health of the fish. Coverage ends on the day of arrival. Contact customer support and email the required photos on that same day.

How to file a DOA claim

  1. Upon arrival, email a photo under 5MB of each lost specimen to support@SaltwaterFishSale.com. Videos cannot be accepted.
  2. Use “DOA” and your order number in the subject line, for example DOA #1234. Include your name, the item name and the quantity of deceased specimens in the email.

Once a valid DOA claim is received, we offer a refund or store credit for the full value of the fish within 5 business days. We do not send reshipments.

Live fish always ship overnight. Shipping charges are not refundable; the shipping charge covers only part of the actual overnight carrier cost.

Additional requirement for fish over $100

A proof-of-death photo is required for a refund or store credit on fish priced over $100. For a specimen that is already deceased, the supplied policy requires removal of the tail for the proof-of-death photo. This requirement is intended to prevent fraudulent claims. Contact support with questions.

After the day of arrival

Fish are not guaranteed beyond the day of arrival. Research each fish’s environment, food and compatible tank mates before ordering. Water quality, tank incompatibility, diet and other aquarium-care challenges are the hobbyist’s responsibility.

Questions? Call 323-536-2356 or email support@SaltwaterFishSale.com. DOA claims still require the same-day email and photos described above.

Shipping rates, packaging & fulfillment

$30 minimum order. $12.50 packaging fee applies to every order, including free-shipping orders.

Live orders ship Monday–Thursday. Overnight shipping is $34.95 below $169 and free at $169 or more. Alaska, Florida and Maine have a listed $49.95 overnight rate; applicable charges and destination eligibility are confirmed at checkout.

Overnight delivery begins when the order ships. Shipping charges are non-refundable.

Read the full shipping policy and marine destination requirements